CDN Crew is a trade name of 2359555 Alberta Inc., a corporation registered in Alberta, Canada. All references to "CDN Crew" refer to 2359555 Alberta Inc. These terms and conditions govern all installation services provided by CDN Crew to trade partners including print companies, advertising agencies, and installation companies.
All quotes are valid for 30 days from the date of issue and are subject to change after this period.
Quotes are produced on the basis that all information supplied by the client regarding the project — including site conditions, surface types, access requirements, and graphic specifications — is current and accurate. If it is discovered during a project that installation methodology must change due to incorrect, missing, or miscommunicated information, or due to site conditions that prevent proper and safe access, CDN Crew reserves the right to notify the client in writing and charge relevant additional costs prior to proceeding with any changes.
Any changes to quantities, artwork specifications, or project scope over the course of a project must be documented in writing. CDN Crew will provide an additional quotation for the extra work, and written approval must be obtained before any additional work begins. Out-of-scope items — including additional labour — deemed necessary upon arrival to successfully complete the project within the agreed timeline will be charged on a force account basis. Force account charges consist of the cost of the additional items plus an administration and overhead charge.
Upon acceptance of a quote — whether placed verbally, by email, or by approving work to proceed — the client enters into a contract with CDN Crew and is deemed to have read, understood, and accepted these terms and conditions. Quotes cover only the documented services and work described within them.
Where materials need to be transported to site, the quotation will include a cost based on the approximate size, weight, and delivery address. Unless explicitly stated in the quote, pickup and delivery of client-supplied materials is not included. The client is responsible for all costs associated with getting materials to site in good condition and ready for installation.
Quoted pricing for installation is indicative and subject to change based on site surveys, changes to methodology or quantities, on-site conditions during install, and any other unforeseen circumstances. Pricing is based on a single site visit unless otherwise noted. Any additional visits required to complete the work will be billed accordingly.
For larger or more complex projects, a site survey may be required before installation or before an accurate quote can be provided. Where this is the case, the client will be notified in advance and a survey fee may be charged.
Where CDN Crew has conducted the site survey, CDN Crew assumes responsibility for the accuracy of measurements taken. Where surveys have been conducted by the client or any representative or subcontractor of the client, the client maintains full responsibility for the accuracy of those measurements and the effect any errors have on the project. Additional fees to rectify issues arising from incorrectly supplied or miscommunicated survey data are the responsibility of the client.
Where a post-quote site survey uncovers unforeseen conditions that adversely affect the installation methodology or require additional equipment or access provisions, additional fees may be charged. CDN Crew will not be responsible for any losses associated with an extended completion date resulting from such conditions.
CDN Crew will notify the client in writing of the date by which continued site access is required to meet the agreed completion date. This does not necessarily mean installation will begin on that date, but the site must be in a ready state. If the client is unable to provide access by the required date, CDN Crew must be notified in writing and provisions made for either an extended completion date or after-hours work, which may incur additional fees.
A call or written notification will be provided to the client confirming the scheduled date and time of installation.
If CDN Crew is denied access to a site at a previously arranged and agreed entry time, or if other factors such as missing materials prevent the installation from proceeding, the client will be charged in full for the lost labour and transportation time, in addition to the costs of returning to complete the work. Where equipment has been hired for the installation, the client is also responsible for the cost of that hire and any re-hire costs for the rescheduled installation.
Where the installation environment has changed significantly from the site survey without CDN Crew having been informed, additional fees may be incurred where the installation method must change to suit the new conditions. Where this requires additional equipment, access provisions, or any rework to the installation approach, the completion date will be extended accordingly and CDN Crew will not be responsible for any losses associated with the delay.
CDN Crew's standard installation hours are 7:00am to 7:00pm, Monday to Saturday. Night work, Sunday work, and after-hours installations are available and regularly undertaken — particularly for mall, retail, and venue installations — and will be quoted accordingly. If delays occur on-site due to denied access or lack of site readiness and work is required to continue outside agreed hours, additional fees may be incurred at CDN Crew's discretion.
All CDN Crew installers sent to site will hold the appropriate certifications, permits, and licences to operate required equipment and perform the installation work.
CDN Crew does not accept responsibility for on-site factors outside of our control and their effect on completion dates. This includes but is not limited to inclement weather, strikes, industrial action, or the involvement of other contractors not associated with CDN Crew. Where such factors arise, an alternative date and time will be negotiated to the satisfaction of both parties.
We require that sites be ready for installation — clean, with proper and safe access to all installation areas, and with running water and accessible washroom facilities available on site.
The client agrees to supply CDN Crew with clear elevations and placement instructions for all items to be installed. These should include the substrate type, installation height, overall placement instructions, and any unusual site conditions that may be encountered.
The client warrants that all artwork, designs, photographs, and other content supplied to CDN Crew for installation has all necessary licensing and intellectual property rights, or that permission has been obtained from the rights holder for the specific use. Any breach of copyright or other intellectual property rights arising from client-supplied content is the sole responsibility of the client, who agrees to indemnify CDN Crew against any action or losses arising from such a breach.
It is the client's responsibility to thoroughly review and approve all placement instructions, artwork proofs, and specifications before installation proceeds. CDN Crew takes care to follow supplied instructions accurately; however, where instructions are ambiguous or incomplete, CDN Crew will proceed in good faith based on reasonable interpretation. Where a completed installation does not match approved instructions supplied by CDN Crew, CDN Crew will rectify the issue at no charge. Where the issue arises from ambiguous, missing, or incorrect client-supplied instructions, rectification costs are the client's responsibility.
Upon completion of each installation, CDN Crew will provide the client with photographic documentation of the finished work. These completion photos will be sent to the client on the same day as the installation. The client is responsible for reviewing the completion documentation and notifying CDN Crew in writing within two business days of any concerns regarding the completed installation. Absent written notification within this period, the installation will be deemed accepted.
All materials, installation drawings, and documentation remain the property of CDN Crew until payment has been received in full.
All invoices are due within 15 days of the invoice date. This timeframe is inclusive of weekends and public holidays.
For new clients without an established account with CDN Crew, payment in full is required prior to commencement of work on the first project. Account terms will be established following successful completion and payment of the first project.
For larger projects or projects with significant material or subcontractor expenses, CDN Crew reserves the right to require a deposit of between 25% and 50% of the total project value prior to commencement. Where a deposit is required, this will be communicated to the client at the time of quoting. The deposit amount will be applied to the final invoice.
CDN Crew reserves the right to suspend work and extend any previously agreed completion date until outstanding invoices are paid in full. Work already completed and materials already procured for an unpaid project remain the property of CDN Crew until all associated costs have been paid.
CDN Crew reserves the right to terminate an agreement and suspend work where the client has been found to be in breach of these terms. The client will be provided with written notification of the breach and given ten business days to remedy the situation to CDN Crew's reasonable satisfaction.
Where a project is terminated — by either party — the client will be invoiced for all labour, materials, and equipment costs associated with work already performed. Deposits paid will be applied to this invoice and any remaining balance is due within 15 days.
If the client wishes to dispute an invoiced amount, this must be communicated in writing within five business days of receipt of the invoice, with full details of the dispute. CDN Crew will acknowledge receipt within 48 hours, and both parties will have 30 days to negotiate a resolution. If no resolution is reached, either party may commence legal proceedings.
A dispute regarding part of an invoice does not entitle the client to withhold payment on undisputed portions of that invoice or on any other outstanding invoices.
These terms and conditions are governed by the laws of the Province of Alberta and the applicable federal laws of Canada. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Alberta.
For questions regarding these terms and conditions, please contact CDN Crew at office@cdncrew.com or by telephone at 403.399.3939.
CDN Crew is a trade name of 2359555 Alberta Inc., Calgary, Alberta.